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- GSOC & Managed Services
GSOC & Managed Services
Your Security Programme, Expertly Managed 24/7.
Not every organisation has the resources or the need to build and staff their own security operations centre. Digitech’s GSOC and Managed Services offering gives you the capability of a world-class security operations centre — without the overhead. We design, build, and operate Global Security Operations Centres on behalf of our clients, delivering 24/7 remote monitoring, alarm management, incident response coordination, and performance reporting as a fully managed service, scalable to the size and complexity of your security programme.
End-to-End Security Operations Management
Digitech’s GSOC and managed services cover the full spectrum of security operations, from infrastructure design to daily operations management:
GSOC Design & Build
Full concept-to-commissioning GSOC delivery including technology selection, control room infrastructure, platform integration, and operator training.
24/7 Remote Monitoring
Round-the-clock monitoring of CCTV, access control, fire alarms, and intrusion systems by our trained security operations staff.
Alarm Management
Intelligent alarm triage, verification, and escalation following agreed Standard Operating Procedures to eliminate false alarm fatigue.
Incident Response Coordination
Structured incident management from initial detection through to resolution, with real-time communication and full documentation.
Security Reporting & Analytics
Regular performance reports, KPI dashboards, incident trend analysis, and system health monitoring for informed security governance.
AMC & System Maintenance
Proactive maintenance of all integrated security systems within the GSOC scope, ensuring maximum uptime and system reliability.
Flexible Managed Service Options
Digitech offers multiple service models to match your organisation’s operational structure and security maturity level — from technology-only to fully outsourced security operations.
Technology Management
Digitech manages all security technology systems remotely — monitoring health, applying updates, and responding to faults — while your own team handles operations.
Hybrid Operations
Digitech provides remote monitoring and alarm management services, supplementing your on-site security team during off-hours, weekends, or peak demand periods.
Full Managed GSOC
Digitech fully operates your GSOC environment — staffing, technology, processes, and reporting — as a complete security-as-a-service model.
What Our Managed Security Service Delivers
- Dedicated service delivery manager as your single point of contact for all operational, performance, and escalation matters.
- Agreed SLAs for alarm response times, incident escalation, fault resolution, and system availability with monthly reporting.
- ISO-aligned incident management processes with structured response workflows, escalation matrices, and post-incident review.
- Regular service reviews with performance data, trend analysis, and continuous improvement recommendations.
- Secure remote access to all monitored systems with full session logging and two-factor authentication for compliance.
- Scalable capacity to absorb new sites, systems, or monitoring requirements without disruption to ongoing operations.
- Seamless handover and knowledge transfer should you choose to bring operations in-house at any point.