- Services
- Security Services
- Post Installation Support
Post Installation Support
The System We Install Stays Performing. Guaranteed.
A security system is only as good as the support behind it. Digitech’s post-installation support programme ensures that every system we deliver continues to perform at its peak long after commissioning day. Our in-house service team — comprising over 25 dedicated service coordinators, field technicians, and remote support engineers — provides planned preventive maintenance, rapid corrective response, and ongoing system optimisation through structured Annual Maintenance Contracts tailored to your operational requirements.
Comprehensive Aftercare for Every System
Our post-installation support covers the full range of security, fire, and BMS systems we install — delivered by the same in-house engineers who commissioned them:
Annual Maintenance Contracts (AMC)
Structured service agreements covering scheduled preventive maintenance visits, system health checks, and priority corrective response within agreed SLAs.
Preventive Maintenance
Planned quarterly or biannual maintenance visits including cleaning, calibration, software updates, battery checks, and full system functional testing.
Corrective Maintenance
Rapid on-site response to system faults, component failures, or performance issues — with same-day or next-day response SLAs available.
Remote Monitoring & Diagnostics
Secure remote access to your systems allowing our engineers to diagnose and resolve many issues without the need for a site visit.
Software Updates & Licensing
Management of firmware updates, platform version upgrades, and licence renewals to keep your systems current and manufacturer-supported.
Spare Parts Management
On-hand stock of critical spare parts in our warehouse facilities, enabling rapid replacement without procurement delays.
Service Levels to Match Your Requirements
Digitech offers multiple service models to match your organisation’s operational structure and security maturity level — from technology-only to fully outsourced security operations.
Standard AMC
Scheduled biannual preventive maintenance visits with business-hours corrective response and next-business-day SLA for non-critical faults.
Premium AMC
Quarterly preventive maintenance, extended hours corrective response, priority spare parts, and dedicated service engineer allocation.
Critical AMC
Full 24/7/365 corrective response with 4-hour on-site SLA, monthly health checks, dedicated account management, and real-time remote monitoring.
What Our Support Programme Delivers
- Digital service ticket management with real-time status tracking, engineer updates, and closure confirmation for every job.
- Documented maintenance reports after every visit — detailing work performed, findings, recommendations, and photographic evidence.
- System health dashboards providing live visibility of device status, fault history, and maintenance compliance across your estate.
- Escalation management with defined response paths ensuring critical issues reach the right engineer and management level immediately.
- Trained and certified field engineers familiar with your specific systems, removing the learning curve from every service visit.
- Compliance support including maintenance records, test certificates, and documentation required for insurance and audit purposes.
- Technology refresh advisory — helping you plan system upgrades before components reach end-of-life or become unsupported.